100cuxi is committed to providing a safe, fair, and responsible gambling environment for every player on our platform. We believe gambling should be enjoyable entertainment — never a source of stress, financial harm, or personal hardship.
This page outlines the tools, policies, and external support resources available to all 100cuxi users in Malaysia. Whether you're looking to set deposit limits, take a break, or understand the warning signs of problem gambling, you'll find everything you need here.
All players on the 100cuxi platform must be 21 years of age or older. We verify age during registration and at the point of first withdrawal.
100cuxi provides a full suite of responsible gambling tools that every registered player can access directly through their account settings or by contacting customer support.
Set a daily, weekly, or monthly cap on how much you can deposit into your 100cuxi account. Once a limit is in place, it takes effect immediately. Reduction requests are applied instantly; increases require a 7-day cooling-off period before taking effect.
Define a maximum net loss threshold over a chosen time period. When your cumulative losses reach the set limit, further wagering is paused for the duration of that period. This is one of the most effective tools for keeping your gambling within your personal financial boundaries.
Set reminders that notify you when you've been playing for a specified duration. Time flies when you're engaged — these alerts keep you aware of how long you've been on the platform, so you can make an informed decision about whether to continue or step away.
Take a short break from gambling without closing your account permanently. Choose a cooling-off period of 24 hours, 7 days, 30 days, or 90 days. During this period, login to the gambling features of your account will be restricted. The period cannot be shortened once activated.
Request a self-exclusion to block access to your 100cuxi account for a defined period — minimum 6 months, up to 5 years, or permanently. During self-exclusion, your account will be closed and you will be removed from all marketing communications. To request self-exclusion, contact support immediately.
Cap the maximum single wager or the total betting turnover per session, day, or week. Wager limits operate across all product verticals on the platform — slots, live casino, and sports betting — and help you manage your bankroll discipline proactively rather than reactively.
How to Activate These Tools: All responsible gambling tools can be accessed through your account settings under "Responsible Gambling", or by contacting our 24/7 live support team via chat. Requests sent to [email protected] are treated as urgent and actioned within 4 hours. Self-exclusion requests are actioned immediately upon verification.
Problem gambling can develop gradually and is not always easy to recognise from the inside. The behaviours and feelings listed here are common indicators that gambling may have moved beyond entertainment into something more harmful.
If you identify with several of these signs — whether in yourself or in someone you know — it is strongly advisable to take a break, use the self-exclusion tool, or seek professional support. There is no shame in doing so. Recognising the problem is the most important first step.
The support organisations listed further down this page are available to anyone in Malaysia and beyond who is affected by problem gambling — including family members and friends of people with a gambling problem.
The following self-assessment questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers — this is a private exercise for your own awareness.
If you answer "yes" to two or more of these questions, it may be worth taking a break and speaking to one of the support organisations listed on this page.
This is not a clinical diagnostic tool. Its purpose is to raise personal awareness. If you have deeper concerns, please speak to a professional counsellor or contact one of the support resources on this page.
Self-exclusion is one of the most powerful tools available to a player who feels their gambling has become harmful. At 100cuxi, we make it as easy as possible to initiate — there are no barriers, no waiting periods, and no penalties.
Our team handles all self-exclusion requests with complete confidentiality. Once your exclusion is activated, it cannot be shortened — this is a deliberate feature designed to give you a genuine, uninterrupted break.
Reach us via live chat (available 24/7 on the platform) or by emailing [email protected]. Tell us you would like to initiate a self-exclusion. No explanation is required — you do not need to justify your decision. Your request will be treated with full discretion.
Select how long you would like to be excluded: 6 months, 1 year, 2 years, 5 years, or permanently. We recommend choosing a period that feels genuinely long enough — most problem gambling specialists recommend a minimum of 12 months for meaningful recovery. You can always request an extension.
To process the self-exclusion on your account, we will confirm your identity against your registered account details. This takes only a moment and ensures the exclusion is applied to the correct account without delay.
Your account will be suspended immediately upon verification. All pending wagers will be settled and your real-money balance (excluding any outstanding bonus funds) will be returned to your registered payment method. You will be removed from all marketing emails and promotional lists.
We strongly encourage all players who self-exclude to reach out to one of the professional support organisations listed below. Self-exclusion from the platform is a great first step — but speaking to a trained counsellor provides the deeper support that helps sustain long-term recovery and wellbeing.
If you or someone you know is struggling with problem gambling, the following independent organisations offer free, confidential support. These are text-only references — please look up current contact details for each organisation directly.
A 24-hour national helpline operated by Malaysia's Ministry of Women, Family and Community Development. Provides counselling and crisis support for individuals and families facing personal and social difficulties, including problem gambling. Available in Bahasa Malaysia and English.
Helpline: 15999A volunteer-run emotional support service with centres across major Malaysian cities including Kuala Lumpur, Penang, and Johor Bahru. Offers a confidential listening service for anyone experiencing distress, including gambling-related stress, financial anxiety, and family conflict arising from gambling.
KL: 03-7627 2929GamCare is one of the leading international authorities on problem gambling support and treatment. They provide a National Gambling Helpline, free counselling referrals, a self-help forum, and educational resources for players, families, and professionals working in the gambling sector.
gamcare.org.ukA peer-support fellowship of individuals who share their experiences, strength, and hope to help each other recover from problem gambling. Gamblers Anonymous groups exist in many countries and offer a structured 12-step recovery programme. Meetings are open to anyone who has a desire to stop gambling.
gamblersanonymous.orgNCPG operates a 24/7 National Problem Gambling Helpline and funds research, treatment, and prevention programmes for problem gamblers. They also offer resources specifically designed for family members, friends, and employers affected by someone else's gambling problem.
ncpgambling.orgGovernment hospitals across Malaysia — including Hospital Kuala Lumpur, Hospital Penang, and Hospital Sultanah Aminah in Johor Bahru — provide psychiatric and addiction counselling services. Problem gambling is recognised as an addictive disorder and can be treated through the public health system.
Via public hospital referralResponsible gambling is not a checkbox at 100cuxi — it is an active, ongoing commitment built into how we operate the platform. We have implemented both player-facing tools and behind-the-scenes systems to identify and address gambling-related harm before it escalates.
Our team is trained to recognise indicators of problem gambling in player behaviour and account data, and we have clear protocols for proactively reaching out to players whose patterns give us cause for concern.
Every new account requires age verification during registration. Players aged under 21 are blocked from accessing any real-money gaming features, and all withdrawal requests trigger a secondary age and identity check.
Our platform monitors session duration, betting frequency, loss chasing patterns, and deposit escalation. Where these patterns exceed defined risk thresholds, our responsible gambling team is automatically alerted to review the account and, where appropriate, reach out to the player.
When our monitoring systems flag a player account as potentially at risk, we contact the player directly via the messaging channels registered to their account. We provide information about responsible gambling tools and encourage the player to use them — without stigma or pressure.
Players identified as being at elevated risk of harm are removed from active promotional communications. We do not send casino bonus offers, reload promotions, or re-engagement marketing to players who have used responsible gambling tools or who have been flagged by our monitoring systems.
All 100cuxi customer support staff receive ongoing training in responsible gambling awareness, problem gambling identification, and the correct handling of self-exclusion and limit requests. Our team understands how to handle these conversations with sensitivity, care, and appropriate urgency.
Gambling is a form of paid entertainment — like a cinema ticket or a concert. Treat your gambling budget as money spent, not money invested. Never expect to profit.
Decide how much you are comfortable spending before you open the platform — not after you've started playing. Use deposit limits to enforce that budget automatically.
If you've hit your loss limit for the session, stop. Chasing losses is the single most common path from recreational gambling to problem gambling — and it rarely ends well.
Step away from the screen regularly — at least every hour. A short break helps you maintain perspective, assess whether you're still having fun, and make rational decisions about whether to continue.
Our responsible gambling team is available 24 hours a day, 7 days a week. If you need to set a limit, take a break, or self-exclude — we will action your request immediately and without judgment. For players aged 21 and above only.
Need immediate support?
Contact our team directly:
[email protected]
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Live Chat 24/7
Play responsibly. Gambling involves financial risk. For players aged 21 and above only.